Occasionally, the approved reimbursement amount may differ from the amount you originally requested. Here are some common reasons for this, though please note that this list doesn’t cover all possibilities:
Your claim amount exceeded your available balance
If your claim was approved, you will be reimbursed the entire available balance in your account. If the amount requested was higher than your available balance, or if your balance was used up before the claim was approved, the reimbursed amount will be less than what you claimed.
Some employers may offer reimbursement plans to allow you to receive the full amount. Check your employer's policy for more details.
Some items in the transaction weren’t eligible
When reviewing your receipt, we compare the claimed amount to each item listed. If any items are not eligible under your company’s policy, only the amount spent on eligible items will be reimbursed.
For example, if you spent $50 at the gym on a $40 monthly membership and a $10 towel service, and submitted a claim for the full $50, but only the gym membership is eligible, you’ll be reimbursed $40.
Currency adjustment
If you made a purchase in a country other than your home country, the total amount may need to be converted to your local currency. Otherwise, the reimbursement will be adjusted according to the current currency conversion rate. For more information, please reach out to Forma Support at support@joinforma.com.