If you submitted a claim that was rejected, you can resubmit the claim with additional information without having to file a new claim.
For the claim to be resubmitted, the status must be 'Rejected'. You cannot use the resubmit feature for a partially approved claim.
To resubmit a claim, it must meet the following criteria:
- The claim cannot be a run-out claim
- The claim cannot be resubmitted after funds have been reset (example: if the account resets monthly. You submitted a claim in March that was rejected. You can only use the resubmit feature in March, prior to the account reset)
- The claim must have been rejected in the past 30 days
- The claim must be employer-sponsored (you cannot resubmit rejected pre-tax claims at this time)
Follow the steps below to resubmit a rejected claim.
- Log into Forma > Claims > select the claim you wish to resubmit
- Under “Select a reason to resubmit this rejected claim” select from the following options:
- Submit claim eligible under another benefit
- Provide additional documentation
- Upload receipt(s) that include additional information
- Other
- Click “Continue to edit claim”
- Update the claim information that supports the reason for resubmission
- Click “Resubmit as new claim”
Under the “Claims” section, you should see that a new claim has been filed.
Forma support will review your resubmitted claim and provide further information in 2-3 business days.