How do I resubmit a rejected claim?

If your claim was rejected, you have the option to resubmit it with additional information without needing to file a new claim.

Please note, the claim must have a status of "Rejected" in order to be resubmitted. Claims that are partially approved cannot be resubmitted.

To resubmit your claim, it must meet the following criteria:

• The claim cannot be a run-out claim.
• The claim cannot be resubmitted after account funds have been reset (e.g., if your account resets monthly, you can only resubmit a March claim in March before the reset).
• The claim must have been rejected within the past 30 days.
• The claim must be employer-sponsored (pre-tax claims cannot be resubmitted at this time).

To resubmit a rejected claim, follow these steps:

1. Log in to Forma > Claims > select the claim you wish to resubmit.
2. Under “Select a reason to resubmit this rejected claim,” choose from the following options:
   • Submit claim eligible under another benefit
   • Provide additional documentation
   • Upload receipt(s) with additional information
   • Other
3. Click “Continue to edit claim.”
4. Update the claim information to support the reason for resubmission.
5. Click “Resubmit as new claim.”

You will then see a new claim listed under the “Claims” section.

 Forma support will review your resubmitted claim and provide further information in 2-3 business days.