To ensure the Forma card is used exclusively for eligible expenses, all card transactions must be substantiated. The card applies transaction rules to either approve, decline, or request additional information for each purchase.
Each Forma card transaction is verified based on the following criteria:
- Merchant Name and Merchant Category Code (MCC)
- Eligibility of the expense under your Forma account(s)
Based on this information, one of the following decisions will be made:
- Transaction Approved
- Transaction Pending - Receipt Required to verify eligibility. For more details on when a receipt is needed, please refer to the following articles:
- Transaction Declined
- A transaction may be declined if Forma is unable to recognize the merchant, even if the expense is eligible. If this occurs, please reach out to support@joinforma.com and request that the vendor be added to the MCC list so future expenses can be approved.
- For more information about card declines, refer to the following articles: