If a merchant sells a wide variety of products, Forma may be unable to verify the eligibility of the purchase at point of sale. Examples of these merchants include:
For certain merchants and vendors we’ll ask you to upload a receipt for us to review the individual items. You will get a text and email notification, and can upload your receipt via the Forma app or online. We typically review within 24-48 hours.
If you don’t upload a receipt after 90 days, your Forma Card will be temporarily locked, but as soon as you upload your receipt your card will be unlocked.
If you’ve purchased an item that’s ineligible, you’ll need to connect a personal credit or debit card to Forma so we can charge you the ineligible amount.