Your Forma card will be locked under the following circumstances:
- Your personal card has not been linked to Forma.
- Your personal card is linked to Forma, but the "Charge credit card for ineligible purchases" option is not enabled.
- Forma requested a receipt to verify a transaction, but it has not been uploaded within 90 days.
To link your personal card and enable Forma to charge the linked card for ineligible card purchases, refer to this article.
How do I unlock my Forma card?
To unlock your Forma card after it’s been locked due to an ineligible transaction, link your personal card so the charge can be processed. Once your personal card is charged, your Forma card will automatically be unlocked.
If the card was locked because a receipt was not submitted, simply upload the required receipt with all necessary details to unlock your card. You can do this through the transaction under the 'pending tasks' notification or via the email sent by Forma.
How does Forma determine if a transaction is ineligible?
Forma’s claims reviewers assess transactions based on your employer’s program policy. If an item or service is not eligible under the policy, the transaction is marked as ineligible.
If a transaction is deemed ineligible due to a missing receipt information, you can contact the merchant for a detailed receipt. Typically, this receipt should include the purchase date, amount, item or service name, and merchant name. Requirements may vary, so check your program policy for your company-specific details.
A transaction can also be considered ineligible if a receipt is never uploaded. The card will be locked 90 days after the transaction if no receipt is provided. Our system sends email reminders to submit the receipt.
How do I prevent my Forma card from being locked in the future?
To prevent your Forma card from being locked, always upload a detailed receipt with the required information specified in your program policy and ensure that your purchases are eligible under your company’s program policy.