Please note: This article applies to members who have a Forma card linked to multiple spending accounts.
Occasionally, items and services may be eligible under multiple accounts. In such cases, our system may charge the incorrect account.
If the purchase amount exceeds the available balance in one account, our system will deduct from the account with the lowest funds first. Any remaining amount will then be deducted from the other account.
How do I work with Forma to fix this?
Forma can adjust a card transaction only when all of the following conditions are met:
- The transaction occurred within the current calendar month.
- Transactions must be adjusted within the same month they occurred. For example, a transaction from June cannot be adjusted in July.
- The transaction was charged entirely to a single Forma account.
- Transactions split between two Forma accounts cannot be adjusted (e.g., $100 charged to Lifestyle and $50 charged to Home Office).
- Transactions split between a Forma account and a personal credit card cannot be adjusted (e.g., $100 charged to Lifestyle and $50 charged to a personal credit card).
- The destination account has sufficient available balance to cover the entire transaction.
- For example, if a $150 transaction was charged to your Lifestyle account but should have been charged to Home Office, the adjustment cannot be completed unless your Home Office account has at least $150 available.