This article refers to the Forma Card issued for employer-sponsored benefits.
Overview
If you notice a transaction on your Forma Card that you did not make, please file a dispute with Forma.
The dispute process is not for ineligible transactions. Please work with the merchant to correct this type of error directly.
How to dispute a transaction
- In all cases of suspected fraud it is important that you first cancel your Forma card
- Contact the Forma Support team at support@joinforma.com or via chat
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- When contacting Support, please include the following information
- The last 4-digits of your Forma Card
- The amount (and currency) of the fraudulent transactions
- The date and time of the transaction
- The merchant name and product purchased
- A brief description explaining why you’re disputing the transaction
- Any additional details, evidence, or relevant documentation that will aid the investigation
- When contacting Support, please include the following information
- Forma will investigate the dispute with our card-issuer partner
- Forma will directly follow up with you through email or live chat when updates become available
Deadline: Disputes must be submitted within 110 calendar days of the transaction date to be investigated.
Timeline: Once the dispute request is submitted, it will be forwarded to the relevant team for review. Then, it will be investigated by the Fraud Department of our card-issuer partner. For most transactions, our card-issuer partner would require up to 24 hours to verify if a transaction was indeed authorized. If the transaction was authorized, they will be able to start the official dispute investigation procedure. This process typically takes between 30 and 90 days.