How do I link my bank account for direct deposit reimbursements?

Direct deposit overview

Direct Deposits (also known as Automated Clearing House or ACH payments) allow reimbursements to be sent directly to your bank account.

📝Important Note: This feature is available only to members eligible for Direct Deposit. For core pre-tax benefits (FSA, HSA, DCFSA, LPFSA, and Commuter), reimbursements will be processed via direct deposit. For other programs and HRAs, reimbursements may be made through either direct deposit or payroll. If you're unsure about your reimbursement method, please reach out to support@joinforma.com.

Forma access points to begin the bank account linking process

To link your bank account, visit https://client.joinforma.com/, log in using the email address associated with your Forma account, and click the prompt highlighted below to start the connection process. For the best experience, we recommend using a computer and Google Chrome.

You can manually access the bank account connection page using either of the following methods:

Option 1: Through your profile

1. Click your name in the upper-right corner of the screen.
2. Select View or Edit Profile.
3. Click Linked Accounts in the left-hand navigation menu.
4. Select Link my Bank.

Option 2: Through Pending Tasks

1. Click the blue Pending Tasks button located beneath your name.
2. Select Link Bank Account.
3. Click Link Bank.

Both methods will take you to the bank account connection page, where you can securely link your bank account.

Ways to link your bank account

You can link your bank account for reimbursement in two ways:

1. Instant: Forma will connect directly to your bank account via Plaid. Simply select your bank, enter your bank login credentials, and you're all set to receive reimbursements!
   Note: If your bank doesn’t support instant connection, you’ll need to use the manual method.
    
2. Manual: You’ll enter your bank’s routing and account numbers. Within 1-2 business days, you’ll receive a micro deposit with a code. Enter this code into Forma to complete the account linking process. This method may take 2-3 business days to set up. 

Instant Link (Recommended)

1. Navigate to https://client.joinforma.com/ and sign into your Forma account. Click "link your bank account" in the banner across the top of the screen
   OR Click your name in the upper right corner of your account > View or edit profile > Linked accounts (left side) > Link my bank 
   OR click the blue “Pending Tasks” button under your name on the right side > Link bank account > Link my bank
2. Select “Link my bank”
   
3. You’ll see a pop-up window. Click “Link my bank” to continue.

4. A Plaid pop-up screen will appear to seamlessly link your bank account. Enter your connected phone number for a streamlined account connection experience with Plaid, or click “continue without phone number” to proceed.

5. Select “Instant” then click “Continue”

6. You will be asked to select your bank to instantly link. You can search for your bank by typing the name in the search bar. Select your bank by clicking the arrow on the right

7. Login with your bank credentials.
Note: Please note this screen will look different for each bank. You will need to do your bank authentication and any authorizations. These also vary bank to bank.

8. You’re all done! Click "continue" and your account will show as connected. You will start receiving your reimbursements to this bank account once you have approved claims.

Manual Link

If you attempted to link your bank account using the instant method, but your bank or credit union was not a verified option through Plaid– this is a great alternative.

1. Navigate to https://client.joinforma.com/ and sign into your Forma account. Click "link bank account" in the banner across the top of the screen OR Click your name in the upper right corner of your account > View or edit profile > Linked accounts (left side) > Link bank OR click the blue “Pending Tasks” button under your name on the right side > Link bank account > Link my bank

2. You’ll see a pop-up window. Click “Link my bank” to continue.

3. A Plaid pop-up screen will appear to seamlessly link your bank account. Enter your connected phone number for a streamlined account connection experience with Plaid, or click “continue without phone number” to proceed.

4. Select “Manual” and then “Continue”.

5. Enter your Routing number from your desired account and click “Continue”.

6. Select your institution. If you cannot locate it from the list, enter your account number instead.

7. Enter your account number and confirm it a second time. Click “Continue”.

8. Enter your full name from the account and click “Continue”

9. Select if it’s “Checking” or “Savings” and click “Continue”. Note: Please ensure this information is accurate. If it's incorrect, your funds will be returned to Forma.

10. Click “Authorize” to allow a micro deposit to be sent to your bank account for verification. This deposit will be accompanied by a code you will need to finish connecting your account with Forma

11. Click "Continue" to return to your Forma account. Once you receive the micro deposit with a code in your bank account, come back to Forma to verify and complete the connection process.
 

12. Once you receive the micro deposit, log back into your Forma account and click "Verify linked bank" from the Home screen task or navigate to the “Linked accounts” screen and click “Verify bank deposits”.         

• You may also need to "Accept ToS", if you don't, move to the next step.
  

13. Enter the 3-letter code associated with the micro deposit you received in your bank account. Then click “Continue” and you’re done!

Once your bank account is connected, eligible reimbursements will be sent via direct deposit. Payments are generally processed on Sundays and Wednesdays. Please allow 5–7 business days after processing for the funds to be deposited into your account.

If you have any questions or need further assistance, please contact Forma Support at support@joinforma.com.