🚨 December, January, and February are the busiest months here at Forma.
At Forma, we know that navigating your benefits should feel simple—not stressful. Our Support team is here to ensure you have the help you need, exactly when you need it. Whether you’re setting up your account or have questions about using your benefits, we’re ready to assist with quick, friendly, and reliable support so you can make the most of your Forma experience.
How to Reach Forma Support
You can contact our Support team in two easy ways:
- Email: support@joinforma.com
- Messenger: Send a message directly to our team through the Forma Member Portal or Mobile App.
What to Expect When You Reach Out
To set you up for success and help manage expectations, here are some helpful tips:
1. Using the Messenger Tool
When you start a conversation in messenger, you may first hear from Ben E. Fitz, our friendly ChatBot. Ben is designed to answer common questions and share helpful resource articles that match your inquiry.
💡 Pro Tip: Messenger isn’t an instant live chat. A real support agent will follow up as soon as possible if Ben can’t resolve your question.
2. Include All Details Up Front
For the fastest help:
- Send one clear message with all the information you have.
- Include your account email and a full description of your question or issue.
- If you’d like a reply sent to your personal email instead of your work email, include your first name, last name, and preferred email address.
3. No Need to Wait Around
You don’t need to stay logged into messenger, our team will follow up via email once there’s an update.