If you’re having trouble, receiving an error, or unable to load a certain page while using Forma, there might be an issue with your browser. These are some common fixes for browser problems that you should try first:
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Forma is optimized for use with the Google Chrome, Microsoft Edge, and Mozilla Firefox browsers. Use one of these browsers for the best performance, and make sure it’s updated to its latest version.
- Clear your browser cache, local storage, and cookies.
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Hard refresh your browser by following the steps below:
- Mac: Command + R
- PC: Ctrl + F5
- Try an incognito window or private browsing mode in your browser.
- Browser extensions (especially ad blockers and privacy tools) can interfere with the platform. Try disabling them for Forma or use an incognito window.
If you're having trouble submitting a claim or uploading card transaction receipts, try the following troubleshooting steps:
- If using a web browser, close out of all Forma windows or restart your browser. If that doesn't work, restart your computer/device
- Clear your browser cache and cookies
- Double-check that the receipt file is the correct format and size. Forma accepts the following formats: JPEG, PNG, PDF, HEIC, and up to 10 MB per document (30 MB total)
If the issue persists, contact the Forma Support team at support@joinforma.com. To help us troubleshoot efficiently, please include screenshots of the issue, any error messages you received, your current browser version, and any other relevant details.