Forma processes reimbursements through direct deposit, so make sure to link your personal bank account to receive your payment.
If you see a message on the claims details page of your Forma account that says, 'Reimbursement failed on MM/DD/YYYY. Please check your linked account settings or contact support@joinforma.com for assistance,' it means either:
- You haven’t linked a bank account yet
- You’ve linked a bank account but haven’t verified it
Learn more: How do I link my bank account for direct deposit reimbursements?
What happens to previously approved claims once I link my bank account?
Once you link your bank account, any pending reimbursements will be processed automatically. There’s nothing you need to do. You should receive reimbursements no later than 5 business days after you link your account. Learn more about Forma’s reimbursement schedule: When will I receive my reimbursement for pre-tax claims?