Sometimes Forma will request a receipt to verify a card transaction.
If you can’t find the original receipt, we recommend contacting the merchant to request a new one with the necessary information. Many merchants should be able to provide a detailed receipt when you explain that you need one for an FSA, LPFSA, or DCFSA transaction. Reference the articles below to learn more about what information is required on receipts:
- What documentation is needed for an FSA or LPFSA reimbursement claim?
- What documentation is needed for a DCFSA reimbursement claim?
If the merchant is unable to provide a receipt, our team can assist in denying the card transaction, which will automatically generate a balance due on your Forma account.
Once a balance due is created, your card will be locked. To clear the balance, submit claims/receipts from other eligible purchases. You can learn more in the article What is a balance due and how to offset it?
Why would I want Forma to deny the card transaction?
If you’re certain the receipt is lost and you cannot get a new receipt, Forma can immediately reject the transaction. Otherwise, the transaction will be automatically rejected after 90 days if no receipt is submitted. Accelerating the rejection process avoids the 90-day wait.
We recommend keeping all pre-tax purchase receipts, as our system may request them to verify the eligibility of items or services. You can learn more about how our system determines when to request receipts here: Why is a receipt required for my pre-tax card transaction?