When you pay out-of-pocket for eligible pre-tax expenses, you can file a claim from your Forma account online or on the app.
To file an FSA or LPFSA reimbursement claim:
Log in to Forma (on the web or mobile app), then go to Claims and click “New claim.”
First, select the correct pre-tax benefit. Required information may change based on this selection, so do this first to avoid having to re-enter claim information.
Next, if you have not linked a bank account to receive reimbursements via direct deposit, you will be prompted to do so before you can file a pre-tax claim. Linking a bank account is required to ensure you receive reimbursements for approved claims. For more information, see the article Setting up your bank account for direct deposit (ACH payments)
If you've previously linked a bank account, you will not be asked to link the account again.
Complete the following information on the claim submission form:
- Amount - the amount you are claiming
- Merchant or Provider - where you made your purchase
- Category - the category of the purchase
- Purchase dat on the receipt - purchase date of product or service
- Description - short description of the purchase
-
Upload Receipts - attach a receipt or other documentation that provides proof of purchase. Please ensure the proof of purchase includes
- Claimant name
- Merchant or Provider
- Purchased Service or Item
- Service date
- Amount
- *LMN (if necessary) - for FSA or LPFSA only
- *Rx (if necessary) - for FSA or LPFSA only
- Receipt examples:
If you don’t have an itemized receipt, you can include a completed FSA/LPFSA reimbursement form when you file a claim from your Forma account.
If you’ve already linked your bank account to be reimbursed via direct deposit, you’ll also see the following information at the bottom of of the claim submission screen:
Once you submit your claim, Forma will review it within 2-3 business days. Once reviewed, you’ll receive an email notification regarding the status of your claim.
If your claim is approved and your bank account is linked you’ll be reimbursed via direct deposit within 5-7 business days. Forma processes reimbursements on Sundays and Wednesday with payouts on Tuesdays and Fridays. Please note that if your bank account was recently connected, reimbursement may take up to 10 business days.
If your claim is rejected, the email notification will give you more information about why.