Claims are typically reviewed within 2-3 business days after submission. You can check your claim status anytime from the Claims page in your Forma account on the web or mobile app.
Claim statuses
| Status | What it means | What's next |
| Submitted | Your claim is being reviewed. | Most claims are reviewed within 2-3 business days. |
| Approved | Your claim has been approved. | Direct deposit reimbursement is scheduled. |
| Funds Sent | Your reimbursement has been scheduled. | Processed on Monday or Thursday following claim approval. |
| Funds Received | Payment has been completed. | Direct deposits typically arrive within 5 business days after processing. |
| Reimbursed | Multi-month payment has been completed. | Submitted claim originally exceeding your pre-tax balance (Commuter, DCFSA) has been paid in full. |
| Rejected | Your claim wasn't approved. | Review the rejection email for details and resubmit if applicable. |
| Overpaid | A recent purchase was determined to be ineligible. | Submit eligible claims to offset balance due. |
How reimbursements are paid
Direct Deposit
- Approved reimbursements are processed on Mondays and Thursdays following claim approval.
- Funds typically arrive within 5 business days after processing.
- Newly linked bank accounts may take longer. For instructions on this process, see How do I link my bank account for direct deposit reimbursements?
If you have an overpaid claim
If a reimbursed claim is later determined to be ineligible, it will be marked as overpaid and you'll owe the reimbursed amount back to your account.
To learn more, see What is a balance due and how to offset it?
If you have a multi-month claim
Some pre-tax benefits, like Parking, Transit, and Dependent Care FSA, are funded by contributions withheld from your regular paychecks, so you get a little bit each pay period—not the entire amount at once.
If you submit a claim for an amount more than your available balance, once it’s approved, you’ll first be reimbursed your entire available balance. Then the remaining balance will be reimbursed from each new contribution from your paycheck until the entire claim is reimbursed.
Frequently asked questions
What if my claim is taking longer than expected?
Claims are usually reviewed within 2-3 business days. Contact Forma Support if it has been pending longer.
Will I be notified once my claim is reviewed by Forma?
Yes. Forma will email you once your claim has been reviewed. You'll receive a notification whether your claim is approved or rejected.
What if my claim was rejected?
Review the rejection email, correct any issues, and resubmit if applicable.