This timeline is for employees with employer-sponsored accounts. For pre-tax benefit reimbursement timeline, refer to When will I receive the reimbursement for my pre-tax claims?
You can be reimbursed for eligible expenses by filing claims from your Forma account on the web or from the Forma app. Claims are reimbursed via direct deposit or payroll, depending on your company’s setup.
Direct Deposit
If your company reimburses claims using direct deposit, you need to link a personal bank account to Forma in order to be reimbursed. If you don’t link a bank, you won’t receive reimbursements.
If you have not received your reimbursement, please check that the bank account status is 'Connected'. If this is not the case, follow the steps in the article Setting up your bank account for direct deposit (ACH payments).
Forma processes all unpaid approved claims twice-weekly. Payments are scheduled on Sundays and Wednesdays and typically take 5-7 business days to deposit into your account. If your account was recently linked, your reimbursement may take longer to arrive.
Payroll
For more information on the reimbursement timeline, please refer to the claims payout schedule within your company's Program Policy.