If a receipt is required to verify that a card transaction is eligible, you’ll receive a series of email notifications:
- 1st email request: After the transaction was made and posted
- 2nd email request: 30 days after the first request
- 3rd email request: 30 days after the second request
If you fail to provide supporting documents 30 days after the final request, your Forma Card will be temporarily locked from the account and the transaction will be rejected. A balance due will be created under the account.
If you don't have documents to substantiate a rejected transaction, refer to the article What is a balance due and how to offset it?
What information must be included in the supporting documents?
If you have documentation to substantiate the rejected transaction, please submit a new claim with those documents. In the description, make a note that the claim is to substantiate your transaction. You won't be reimbursed for the claim, but it will remove the balance due and unlock your card.
Supporting documents can be in the form of a purchase receipt, itemized statement from a provider (pre-tax), or explanation of benefits from an insurance carrier (pre-tax). All documentation must include:
- Name
- Merchant
- Service or item name
- Service date
- Amount
- *LMN (if necessary)
- *RX (if necessary)
Learn more: How to upload receipts for your card transactions