Claims
- How do I submit a claim for a purchase in a different currency?
- When will I receive reimbursement for my employer-sponsored claims?
- Why was my claim rejected?
- How do reimbursement plans work?
- What are reimbursement claims?
- Why is the approved amount of my claim different from what I requested?
Eligibility
Forma Card
- Why is a receipt required for my employer-sponsored card transaction?
- What does my employer-sponsored card look like?
- What should I do when my employer-sponsored Forma Card is lost, stolen, or expires?
- How do I update my billing address for the Forma Card?
- What is the Forma Card?
- Why was my Forma card declined?
Forma Store
- How does membership proration work?
- How can I move my existing membership to Forma?
- What are the available locations for Planet Fitness memberships through Forma?
- Forma Store cancellation, return, and refund policies
- Subscription FAQs
- How can I view Forma Store purchase and subscription history?