Below are quick tips and tricks to help make sure your Employer Sponsored Posttax accounts run smooth year round! Be sure to look at if the statement matches your account.
NOTE: The messaging has a heading when applicable.
Eligibility
- Read your employer's Program Policy for the details of your benefits. Based on our experience, eligibility questions tend to be one of the hottest topics we see!
- You can find your employer's Program Policy on your Forma homepage, as well as clicking "What's eligibile?" within any of your benefit wallets in your account.
- From there you can then click "Learn more" to see a list of even more examples and additional information.
Claims submission
- You must submit claims within the eligible period. Please refer to your Program Policy for specifics (see above), but normally it's within the calendar month of the expense.
- When you pay out-of-pocket for eligible expenses, you can file a claim in your Forma account online, or within the app.
- Each wallet you have may have different requirements for claim receipt information requirements, so be sure you review your Program Policy (outlined above) to help.
- Always check to be sure that your receipt includes the required information, including your name if required.
- If dependents are covered under your plan, you must add a note in the description that it's a dependent expense. If not, it may be rejected.
- Please see this detailed article on how to submit a claim for reimbursement. Don't forget to keep your receipts! If you don't have your receipt, you will not be able to submit for reimbursement.
- This article explains the status of your claim.
Claim denials
- If your claim is rejected, make sure to upload the second claim in the same eligible period (stated above). The first claim submission does NOT act as a place holder.
- Support advises by the 20th of each month your claims should be submitted to account for any rejections.
- This article explains the status of your claim.
Reimbursement
- There are two ways to be reimbursed depending on your employer: payroll and direct deposit.
- Check your employer's Program Policy to find out how you'll be reimbursed if you're unsure.
- You can find your employer's Program Policy on your Forma homepage, as well as clicking "What's eligibile?" within any of your benefit wallets in your account. Then click "Learn more".
- It can take up to two weeks to get reimbursed via direct deposit.
- You must link your bank account to receive reimbursement.
- Be sure to check if you need to verify bank deposit or accept ToS to successfully link your bank account. A second step is required after starting the process.
- It can take up to six weeks for payroll reimbursement. We advise 2-3 payroll cycles.
Funding expiration
- Account funds typically expire after a defined period of time indicated by your employer.
- Check your employer's Program Policy as to when your balance resets or expires. The most common expiration is end of the calendar month.
- You can find your employer's Program Policy on your Forma homepage, as well as clicking "What's eligibile?" within any of your benefit wallets in your account. Then click "Learn more".
- Try and spend all money (and file claims) before the last week of the month. That way if your claim is denied you have time to fix it and re-submit before the end of the month.
- Support advises by the 20th of each month your claims should be submitted.
- If your employer allows a runout (very rare), you can check your previous period balance by logging into Forma > Clicking on the benefit wallet > Show unused balance from previous period
Reimbursement plans
Please note:: Reimbursement plans are not available for all members
-
Please check your company's policy to see if reimbursement plans are enabled.
-
If the claim is approved you’ll first be reimbursed the remaining balance in your benefit, and then as you keep receiving benefit deposits from your employer.
- These plans will pay out on the day of the month the claim was approved.
- Example: if the claim was approved on October 12th, it will pay again on November 12th as long as there are funds in the account.
- Reimbursement plans END at the end of a calendar year or when the amount is fully paid, whichever comes first.
- It resets at the end of the year due to the resetting of your plan. If eligible to do so, you may be able to submit the claim again to finish reimbursement.
- This article explains the status of your claim.
Forma Card
Please note::: the Forma Card is not available for all members.
- We recommend:
- Don't make any last minute Forma Card purchases.
- Refunds, cancellations, and order changes will not be guaranteed by the end of the month, quarter, or year. Try to make all transactions at least a week before balance expiration. We advise by the 20th of the month.
- If you make any purchases a week before your funds expire, you run the risk of losing them as a refund may not be applied to a current month balance.
- If your employer offers the Forma Card, you must log in to your Forma account and request a physical card be mailed to you. Cards will not be automatically sent.
- If shopping at online retailers such as Amazon, do know that your card is not charged until it is shipped.
- Example: If you make a purchase on the 25th and it ships on the 2nd you would have lost out on the prior month funding.
Forma Card receipts
Please note::: the Forma Card is not available for all members.
- Remember to keep the receipt of your purchase, and ensure it includes the required information as stated in your Program Policy. This is to ensure our system doesn't request you to submit the receipt again for missing information.
Forma Card declines
Please note::: the Forma Card is not available for all members.
- If your card is declined at a local shop or any other vendor, it is possible that the merchant is not in Forma's system. Please reach out to support with the following information:
- Amount of transaction, merchant name, date of use, and most importantly include the item/service you want to purchase to confirm if it's eligible.
- Sometimes a vendor is declined as it's not eligible.
- *NOTE: the card MUST have been used and declined for Support to assist.
Forma Store
Please note::: the Forma Store is not available for all members.
- We recommend:
- Don't make any last minute Forma Store orders.
- Refunds, cancellations, and order changes will not be guaranteed by the end of the month, quarter, or year. Try to make all transactions at least a week before balance expiration. We advise by the 20th of the month.
- Lastly --- don't wait to purchase an item! Much like in-store shopping, inventory moves fast at the end of the year. Especially high demand items around the holidays like tech favorites, workout gear, and accessories. You may run the risk of being refunded due to out of stock items and losing your funds.
Reminders
- Try and spend all money (and file claims) before the last week of the month. That way if your claim is denied you have time to fix it and re-submit before the end of the month.
- Support advises by the 20th of the month your claims should be submitted.
To receive the best support experience
- Forma Support is busiest during December, January, and February.
- Response time can be up to 3 business days for all lines of communication.
- Check your email for a response, even if you use our messenger.
- Please only send one message. Sending multiple messages in different ways will delay your response.
- To better help with any possible delays, message support with your account email and full detailed question(s). The more information the better!