Forma provides various methods for you to spend your pretax benefits. One of the easy ways is to pay out-of-pocket for the eligible expenses and submit reimbursement claims for them.
Forma currently supports direct deposit as the reimbursement method. This means that you'll need to link a personal bank account to your Forma account so that we can send the payments to you. For instructions on how to set this up, see Setting Up ACH Reimbursement Payments for direct deposit.
After you link the personal bank account, Forma will pay out all the approved claims on a semi-monthly basis. On every Wednesday and Sunday evening, we collect all unpaid approved claims and send out the reimbursements. It takes 2-3 business days afterward for the bank to process the payments. This means that you should see the reimbursements posted to your bank account on the nearest Friday or Tuesday.
For example, if your claim was approved on 3/2 Thursday, and you didn't link a personal bank account. On 3/5 Sunday, the reimbursement process will fail because unlinked bank account.
On 3/6 Monday, you link the bank account successfully, this claim will then be included in the next batch of direct deposit on 3/8 Wednesday. You should see the reimbursement for this claim on 3/10 Friday at earliest.
Questions?
Feel free to reach out to Forma's Customer Support team via live chat or at support@joinforma.com. You can also reach us by phone at 844-902-2902 on Monday through Friday, 8 AM EST - 8 PM EST.