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Setting up your bank account for direct deposit (ACH payments)

  • Updated

đź“ť Important Note: This feature is only available to members eligible for Direct Deposit. For core pre-tax benefits (FSA, HSA, DCFSA, LPFSA, and Commuter) you will be reimbursed via direct deposit only. For employer-sponsored plans and HRAs, you may be reimbursed through direct deposit or payroll. If you're unsure of how you will be paid, please contact support@joinforma.com.

Direct Deposits are also known as Automated Clearing House (ACH) payments. This is an electronic payment that reimburses you directly to your desired bank account. There are two ways you can link your Bank Accounts as your reimbursement method.

  • Instant means Forma will automatically connect to your bank account through Plaid. You will choose your bank’s name, use your bank’s login credentials to connect, and you’re done and ready for reimbursement!
    *Not all banks allow instant connection. If your bank is not on the list, you will need to use the manual method. 
  • Manual means you will input your routing and account numbers. Next, you will receive a micro deposit within 1-2 business days with a corresponding code you will have to input into Forma to officially connect your account. This can take 2-3 business days to set up.

To finish setting up your account, please go to https://client.joinforma.com/, use your Forma login email to login, then click the prompt highlighted below to begin the connection process. We advise this process to be done via computer and Google Chrome.

You can also manually get to the bank account connection page two ways:

  1. Clicking your name in the upper right corner of your account > View or edit profile > Linked accounts (left side) > Link bank
  2. or Clicking the blue “Pending Tasks” button under your name on the right side > Link bank account > Link Bank 

Instantly Link (Recommended)

  1. Go to https://client.joinforma.com/ 
  2. Click the prompt upon sign in
    OR Click your name in the upper right corner of your account > View or edit profile > Linked accounts (left side) > Link bank 
    OR click the blue “Pending Tasks” button under your name on the right side > Link bank account > Link Bank
  3. Click the “Link My Bank” blue button at the bottom. This will open a Plaid pop-up screen where you can link your account seamlessly. 

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  1. Click “Continue” to proceed with linking your account using Plaid
  2. Select “Instant” to instantly link your bank account and then click “Continue”
  3. You will be asked to select your bank to instantly link. You can search for your bank by typing the name in the search bar. Select your bank by clicking the arrow on the right
  4. Leave the items selected and hit “Continue to login” at the bottom.
  5. Login with your bank credentials.
    *Please note this screen will look different for each bank. You will need to do your bank authentication and any authorizations. These also vary bank to bank.
  6. You’re all done! Hit continue and your account will show as connected! You will start receiving your reimbursements to this bank account once you have approved claims

Manually Link

If you attempted to set up a direct deposit but your bank or credit union was not a verified option through Plaid– this is a great alternative to automatically receive your direct deposit to your bank account.

  1. Go to https://client.joinforma.com/ 
  2. Click the prompt upon sign in
    OR Click your name in the upper right corner of your account > View or edit profile > Linked accounts (left side) > Link bank 
    OR click the blue “Pending Tasks” button under your name on the right side > Link bank account > Link Bank
  3. Click the “Link My Bank” blue button at the bottom

image (2).png

  1. Click “Continue”
  2. Select “Manual” and then “Continue”.
  3. Enter your Routing number from your desired account and hit “Continue”.
  4. Enter your account number and then confirm it a second time. Next, hit “Continue”.
  5. Enter your full name from the account and hit “Continue”
  6. Select if it’s “Checking” or “Savings” and hit “Continue”. *Note: be sure this is accurate as if it’s not correct, your funds will be sent back to Forma.
  7. Select “Authorize” to allow a micro deposit to be sent for verification. This deposit will be accompanied by a code you will need to finish connecting your account with Forma
  8. Click "continue" to to go back to your Forma account. Once you receive the micro deposit into your bank account with a code, come back to your Forma account to verify and finish connecting your account
     
  9. Once you receive your deposits, click "Verify linked bank" from the Home screen task or come back to the “Linked accounts” screen and click “Verify bank deposits”.
    • Screenshot 2024-07-26 at 10.11.55 AM.png
    • You may also see "Accept ToS", if you don't, move to the next step.
      Screenshot 2024-03-13 at 10.16.45 AM.png
  10. Enter the 3-letter code associated with the deposit you received in your bank account. Then select “Continue” and you’re done!

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đź“ť Important Notes:
Once your bank account is connected, we will initiate the transfer of reimbursements to your bank account. Reimbursements are done on Sundays and Wednesdays only. These funds can take up to 5-7 business days to deposit after reimbursement has been initiated on the days above.

If you have any questions regarding this process or need further assistance, please contact our Support Team at support@joinforma.com

 

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