What is ClassPass?

What to know before signing up

What to know after signing up

Porting over your existing ClassPass account

Upgrade/Downgrade Requests

Cancelation Requests

FAQ

What is ClassPass?

ClassPass is an all-access membership to a global network of 9,000 fitness studios. Explore workouts in your neighborhood. Choose from cycling, strength training, yoga, and more with one flexible membership.

ClassPass may not be available under all programs. Please check your program policy for eligibility.

What to know before signing up

  • ClassPass is an ongoing subscription plan that is billed through Forma. You will be billed monthly for the membership fee associated with your tier plan. Currently, Forma cannot support one-time purchases of ClassPass credits.

  • If you have ever created an account with ClassPass in the past (whether currently active or not) you will need to provide the email address associated with that account when signing up for the ClassPass subscription in the Forma store. On the Checkout page, please click "Transfer my existing membership to Forma" and enter the email address. Failure to provide this information could delay the activation of your subscription.

What to know after signing up

  • Once you submit your subscription request, Forma's fulfillment team will work with ClassPass to get your corporate account created. You can expect an activation email within 3 business days.

    • Please note that Forma will not charge your benefit account until your subscription has been activated by the vendor, which could take up to 5 business days from your subscription request. Please review your program details to ensure you don't miss out on expiring funds. 
  • The credits will be added to your ClassPass account on your billing cycle every month.

Porting over your existing ClassPass account

  • You can link your existing ClassPass account to the corporate plan billed through Forma (whether currently active or not). Please provide the email address associated with your existing ClassPass account on the checkout page. If you did not provide the email address in the checkout, please email support@joinforma.com or send us a live chat message through your Forma portal.

  • ClassPass will not apply the corporate plan to your account until your next billing cycle. For example, if you submit your subscription request through Forma on the 15th, and your existing ClassPass account is billed on the 28th, your corporate plan will not be applied to your ClassPass account until the 28th.

  • You will want to ensure the information in your existing ClassPass account is up to date. This includes updated billing information and a verified phone number. Billing information is required to be added to your ClassPass account for fees outside of the monthly membership fees. Failing to update the information in your existing ClassPass account will delay the activation of the corporate subscription through Forma.

Upgrade/Downgrade Requests

  • If you would like to upgrade or downgrade your plan, please email support@joinforma.com or send us a live chat message through your Forma portal. All upgrade and downgrade requests will need to be facilitated through Forma. If they are not facilitated through Forma directly, the plan type will not update in your ClassPass account.

  • All downgrade and upgrade requests will be applied to your account at your next billing cycle.

  • Tier change requests must be submitted at least 5 days prior to your next billing cycle to avoid auto-renewal of the same tier.

Cancelation Requests

  • All cancelation requests will need to be facilitated through Forma. If they are not facilitated through Forma directly, your benefit accounts will continue to be billed monthly.

  • If you would like to cancel your subscription, please follow the steps below:

  1. Click your profile icon in the upper right-hand corner of your Forma portal

  2. Click "History"

  3. Click "Subscriptions"

  4. Click into your ClassPass subscription

  5. Click "Cancel Membership"

  • Once our fulfillment team receives the cancellation request, it will be processed within the next few business days.

  • Cancelation requests must be submitted at least 5 days prior to your next billing cycle to avoid auto-renewal.

FAQ

What is my billing cycle?

  • The day that your membership is activated is also the first day of your billing cycle. Renewals will automatically be applied in the following months. Please check back to My History to view the details.

How do I book classes using credits?

  • Search for the class you want and select “Reserve”

  • Click "Reserve" again to confirm your reservation

  • Credit values vary by studio, depending on a number of factors including time of class, studio equipment, the studio space itself, how often you’ve visited the studio that month, and more. The number of credits needed to book a class can be found next to every class listing and in the class description. How you use your credits is up to you!

  • Once a class has been successfully reserved, it will be listed in your upcoming classes. The studio will automatically receive your reservation.
    You’ll also receive a reminder email before class starts that will include any necessary information, including what to bring, when to arrive, and where to find the studio.

Do credits roll over from cycle to cycle?

  • Yes! The maximum rollover is the same amount as your upcoming cycle.

  • For example, if you have a 27 credits plan next cycle, then you can roll over no more than 27 credits to your next cycle. This also means that the maximum credits this account can hold are 54 credits starting from the second cycle.

  • If you have a 7 credits plan next cycle, you can roll over no more than 10 credits to the next cycle.

  • Additionally, if you downgrade to a lower credit plan, the maximum amount of credits you can have in your account also decreases.

What happens if I run out of credits?

  • You can purchase additional credits for $2 per credit directly through Classpass using your personal card.

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