This article contains some tips on how to troubleshoot some common technical issues.

Receiving an error message? Having an issue submitting your claim? Here are the steps we recommend taking:

  • Use Chrome as your browser and check that it's updated to the latest version. Please see the instructions HERE on how to update your browser.

  • Clear your browser cache and cookies.

  • Hard refresh your browser by following the steps below:

    • Command + R for Mac or Ctrl + F5 for PC

Login Issues

For instructions on logging in, please view the article on Logging In To Forma. If you are receiving an error message when trying to login, it could be for several reasons.

Some companies have varying policies on when employees are eligible to receive benefits. You can view the eligibility requirements in your company's program policy. If you are a new hire who is eligible for benefits, it may take up to a week for your account to be activated.

We hope that info helps. If not, feel free to reach out to us at support@joinforma.com.

Did this answer your question?