Occasionally the approved amount in a reimbursement claim may be different than the amount you've requested. Here are a few common reasons why. 

Insufficient Account Balance

When a reimbursement claim is reviewed, we will always try to reimburse you up to the maximum account balance in your Forma account. 

You may have requested more than you have available, or you may have spent down the account balance prior to the claim's review. This may cause the final approved amount to be different from the amount you initially submitted.

Eligibility Of The Purchase

During the review, we will also look at the line items on the receipt. If some of those items are not eligible under your company's program policy, we may only approve the part of the purchase that is eligible. 

For example, let's say a $50 receipt from a gym contains a $40 monthly membership and a $10 towel service. According to the company's program policy, a gym membership is eligible, but towel service is not. In this case, the approved reimbursement will be automatically adjusted to $40 during the review. 

Currency Adjustment

If you live in one country and make a purchase in another, the amount of your claim may be adjusted based on currency conversion. For example, if you live in the United States and make a purchase in Canada, the currency will be converted to USD for your reimbursement.

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